SupportDesk
A future Enhancesoft product being shaped around practical support workflows and the evolving needs of modern service teams.
Coming Soon
Projects02 / 03
Product portfolio
Products
Ideas become real through teams.
The work
The products and teams I’ve helped shape from an early idea into useful, lasting work.
I founded Enhancesoft around a simple belief: useful products begin with real problems and get better when the people behind them keep listening. Across osTicket, SupportSystem, and SupportDesk, the work is about helping teams serve their customers with more clarity, reliability, and care.
Today, that work is carried by a growing team across Alexandria, Louisiana and Eldoret, Kenya. Different products and perspectives share one standard: make happy customers. We are building software for a global community while creating room for new talent to learn, contribute, and shape what comes next.
Product directionOpen sourceTeams and culture
Named work
Products
The Lessons
What osTicket taught me
01.
Solve the problem in front of you
osTicket began in 2003 with a simple idea: move customer support out of shared inboxes and post-it notes. Useful software starts by making real work clearer.
02.
Let the community carry it
Users, contributors, and teammates kept the project moving for more than twenty years. Open source becomes durable when people decide it is worth carrying forward.
03.
Rebuild without erasing the past
Modernizing osTicket meant preserving decades of hard-won knowledge while creating a foundation the next generation can build on.
A living portfolio
The work is still moving.
These products evolve with the teams building them and the customers relying on them. Some are entering a new chapter. Others are only beginning.
osTicket 2.0
Rebuilding a trusted platform for its next twenty years.
Follow osTicket 2.0 ↗SupportDesk
A new product taking shape inside Enhancesoft.
Coming SoonFrom the notebook
Notes from this work.
01 / Product Notes
Useful Work Outlives the Announcement
What began as an experiment with email became a two-decade lesson in usefulness, responsibility, rebuilding, and the team required to carry a promise forward.
Read note →02 / Leadership NotesA Company Needs a Reason to Work Hard
Survival can explain a company’s urgency, but only a clear North Star can make the effort meaningful to the people carrying it.
Read note →