Product portfolio
The work
I founded Enhancesoft around a simple belief: useful products begin with real problems and get better when the people behind them keep listening. Across osTicket, SupportSystem, and SupportDesk, the work is about helping teams serve their customers with more clarity, reliability, and care.
Today, that work is carried by a growing team across Alexandria, Louisiana and Eldoret, Kenya. Different products and perspectives share one standard: make happy customers. We are building software for a global community while creating room for new talent to learn, contribute, and shape what comes next.
Named work
Open-source product
The open-source help desk platform and the product ecosystem built around accessible customer support.
What began in 2003 as a way out of shared inboxes has grown into a platform trusted by teams around the world. The next chapter carries that hard-won knowledge into a more thoughtful, modern foundation.
next.osticket.comHosted product
A managed osTicket experience for teams that want to focus on customers instead of maintaining infrastructure.
SupportSystem pairs the flexibility of osTicket with hosting, updates, and support from the team that knows the product best. It turns years of operating experience into a service customers can simply rely on.
supportsystem.comFuture product
A future Enhancesoft product being shaped around practical support workflows and the evolving needs of modern service teams.
SupportDesk is still taking shape. It gives us room to explore what comes after osTicket 2.0 while staying grounded in the same promise: make support clearer for the people giving it and the people asking for help.
Coming soonThe Lessons
osTicket began in 2003 with a simple idea: move customer support out of shared inboxes and post-it notes. Useful software starts by making real work clearer.
Users, contributors, and teammates kept the project moving for more than twenty years. Open source becomes durable when people decide it is worth carrying forward.
Modernizing osTicket meant preserving decades of hard-won knowledge while creating a foundation the next generation can build on.
A living portfolio
These products evolve with the teams building them and the customers relying on them. Some are entering a new chapter. Others are only beginning.
Rebuilding a trusted platform for its next twenty years.
Follow osTicket 2.0 ↗A new product taking shape inside Enhancesoft.
Coming SoonFrom the notebook
What began as an experiment with email became a two-decade lesson in usefulness, responsibility, rebuilding, and the team required to carry a promise forward.
Read note →02 / Leadership NotesSurvival can explain a company’s urgency, but only a clear North Star can make the effort meaningful to the people carrying it.
Read note →